EZ Floor Planner help: how the AI floor plan tools work
Answers grouped by what you are trying to do — getting started, creating a plan, exporting it, credits and billing, and your account. If none of it covers your question, email support@ezfloorplanner.com or open a support ticket.
Getting started
Accounts, what you need before you start, and the fastest route to a first plan.
No. EZ Floor Planner runs in the browser on desktop, tablet and phone. There is nothing to download, and nothing to keep updated on each machine.
A description of the space: the rooms you need, rough sizes, and anything that matters, such as where the entrance is. Measurements help you check the result, but the generator does not draw to a measured scale, so treat the output as a layout idea rather than a survey.
Start from something rather than nothing: describe the space and let the generator lay it out, upload a photo of a sketch and convert it, or pick a layout from the template library and adapt it. A short, specific description usually gets closer on the first try than a long, vague one.
There is no free plan. New accounts get 10 welcome credits that work on the Z-Image draft model; GPT Image 2.5, Nano Banana and the upload tools use credits from a plan or a one-time pack on the pricing page, and a failed generation is refunded automatically. The calculators, unit converters and floor plan symbols guide are free to use.
Creating and editing plans
Generating from a description, converting a sketch, revising an uploaded plan, and 3D-style images.
Describe the space in plain language — the rooms you need, roughly how big, and any constraint that matters, such as which side the entrance is on. The generator returns a floor plan image. It is not an editable drawing: to change it, adjust the description and generate again, or upload the result and describe the change.
Yes. Photograph or scan the sketch, upload it and describe what you want, and you get back a clean floor plan image based on it. The result is an image rather than an editable drawing, so check room names and dimensions against your sketch.
Yes, by describing the change. Upload one existing floor plan or a photo of one, say what should be different — move a wall, add a bathroom — and you get a new image of the revised layout.
Upload a 2D plan to the floor plan to 3D tool and you get a 3D-style rendered image of the layout, which is a quick way to show how rooms connect. It is a picture, not a 3D model you can rotate or export.
They are not guaranteed. Plans are AI-generated images, not drawings made to a measured scale, and labels or figures on them can be off. Check anything that matters against your own measurements, and have anything structural or permit-critical confirmed by a licensed professional.
Exporting and sharing
What is planned, and what you can do with a plan today.
Every result downloads as a PNG or as a one-page PDF, right after it generates or later from your account, where your plans are kept. DXF export is planned; this page will say so plainly when it ships.
Yes: download the PNG or PDF and send it, or turn on a share link for that result and send the link. Anyone taking the geometry into CAD will still have to redraw it, because DXF export is planned, not live yet.
Ask for them in the prompt — naming the rooms and giving overall dimensions usually makes the generator label and annotate the image. Check the figures before you send it: they come from the model, not from a measurement.
In your account, under Designs. Deleting one moves it to Trash rather than removing it immediately, so an accidental delete is recoverable.
Credits and billing
How credits are consumed, where to top them up, and where invoices live.
Credits are how usage is metered. Each generation costs credits, and the cost is shown on the Generate button before you run it. A new account starts with no credits; they come with a monthly or yearly plan or a one-time pack on the pricing page.
No. The 10 welcome credits work only on text prompts with the Z-Image model. Tools that start from an upload — converting a sketch, revising a plan, 3D-style images — and the GPT Image and Nano Banana models need credits from a plan or a one-time pack.
Under credits in your account settings, along with the history of what was granted and what has been consumed.
From the pricing page, which lists the current plans and credit bundles. Purchases and payment history appear in your account under billing.
Failed generations are refunded: when a task ends in failure, the credits it used go back to your balance. If your balance still looks wrong afterwards, open a support ticket with the details and we will check it against your account history.
Account and access
Profile details, API keys, and how to get a human to look at something.
From the profile section of your account settings. Changes take effect immediately and apply to everything issued from that account.
Not for generation yet. The API keys section of your account settings lets you create and revoke keys, but generating currently requires being signed in through the browser and does not accept those keys. Revoke any key you do not need.
There are no team workspaces or shared accounts. Each person signs up with their own account, which holds their own designs and credit balance. To share a plan, open it full size and send the image.
Email support@ezfloorplanner.com, or open a support ticket from your account under Settings → Support Tickets. We usually reply within 2 business days. Tickets keep the conversation attached to your account history, which is what lets us look at credits, purchases and past work when we answer.
What you were trying to do, what happened instead, and roughly when. If it involves a specific plan or a credit balance, say which — that is usually the difference between one reply and four.
Where each tool lives
Each page explains what that part of the product does and links straight into it.
Generate from a description
Type what the space needs to contain and get a laid-out plan back.
Create a plan from scratch
Describe a new layout in words and get a floor plan image back.
Convert a sketch
Upload a photo of a hand drawing and get a clean floor plan image back.
Clean 2D plans
Labelled layout images for listings, bids and early client conversations.
See it in 3D
Upload a finished 2D plan and get a 3D-style image of it.
Interior visuals
Describe a room and explore finishes and furnishing as images.
Still stuck?
Email support@ezfloorplanner.com or open a support ticket from your account. Say what you were trying to do, what happened instead, and which plan or purchase it concerns — that is usually enough to resolve it in one reply.