Contact EZ Floor Planner Support

Email us

Write to support@ezfloorplanner.com about anything: a question before you buy, a billing or refund request, a problem with a generation, a privacy request, or feedback.

We usually reply within 2 business days.

Open a support ticket

If you have an account, you can also sign in and open a ticket in Settings → Support Tickets. A ticket is linked to your account, so we can see your credit history, purchases and designs when we look into it, and every reply stays in one thread. You can attach images to a ticket.

What to include

A short message with the right details usually gets resolved in one reply:

• The email address on your account, if your question is about your account. Writing from that address helps us confirm it is you.
• What you were trying to do, and what happened instead.
• For a generation problem: roughly when it happened, the model you used and, if you can, a screenshot.
• For billing and refunds: the order number from Settings → Payments, or the date and amount of the charge. The Refund Policy explains what can be refunded.
• For privacy requests: what you would like us to do, such as correct, export or delete your data. Many of these you can do yourself in Settings → Profile; the Privacy Policy explains your options.

Please do not send passwords or full card numbers by email or in a ticket. We will never ask for them.

Answers you can find right now

The help center covers how the tools work, what a generation costs, what happens when one fails, and how to manage your account. Plans and credit packs are on the pricing page.

Who you are writing to

EZ Floor Planner (ezfloorplanner.com), the operator of this website. Support is by email and through support tickets.